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Important Announcement for Rackspace
The Rackspace Catch-All feature is deprecated as of October 31st, 2022. As a result, new users will not be able to use this feature; however, existing users using the feature will continue to work for the time being. This feature will reach end-of-life by January 1st, 2024.
If you need mailboxes for your domain (e.g., [email protected]), we have partnered with Rackspace to offer their reliable Rackspace Email service. For just $1/month per mailbox, you will receive a fully-featured email experience managed by Cloudways that you can trust. You can set up mailboxes, aliases, mail forwarding, and add catch-all addresses for your domains.
How to Use Rackspace Email Add-on
In this step-by-step tutorial, you will learn how to use the Rackspace email add-on.
Step #1 — Setting up the Add-on and Mailboxes
Log in to your Cloudways Platform using your email address and password.
In the Classic Interface, from the top menu bar, click Grid. In the New Interface, hover over your side menu bar.
Then, select Add-ons.
Classic Interface
New Interface
In the Classic Interface, click the Edit icon to activate the Rackspace Email add-on. In the New Interface, simply click on Rackspace Email.
Classic Interface
New Interface
In the New Interface, this action will lead you to the main Add-on homepage; thus, click Add Mailbox.
In Classic Interface, navigate to Mailboxes and enter the Email Address you want to create with Rackspace. In New Interface, navigate to Mailboxes, click Add Mailbox.
Enter your Password. It should contain at least eight characters, including a combination of uppercase and lowercase characters and a number.
Next, click Save Changes.
Tip
You can add additional mailboxes simultaneously by clicking + Add Mailbox.
Classic Interface
New Interface
If you want to add any mailbox later, you can click Add Mailbox.
Classic Interface
New Interface
You can access your Rackspace mailboxes through webmail or email clients.
Important
If this is your first time setting up the domain's mailbox, you will need to configure your DNS records. If you want to add DKIM records, please don't hesitate to contact us via Live Chat or create a support ticket, and we will gladly help you.
If you have subscribed to Cloudways DNS Made Easy add-on for DNS management, please reach out to our support for DNS configuration.
Step #2 — Setting up Aliases
Aliases allow you to create additional email addresses that point to existing mailboxes without creating separate ones.
For example, if you have a mailbox, [email protected], and you want to receive emails at another email address, [email protected], without having a separate mailbox, you can set up the alias [email protected] that points to [email protected]. Now, you only need to log in to [email protected] and check the emails received at both addresses.
In the Classic Interface, to set up an alias, navigate to Aliases. In the New Interface, navigate to Aliases and click Add Alias.
Enter the alias and select the domain from the dropdown menu.
Next, select the email address you wish to be a member of that alias. Click Add.
Click Save Changes to confirm the changes.
Important
You cannot have aliases with the same name as the mailboxes or alias of aliases.
Classic Interface
New Interface
Step #3 — Setting up Mail Forwarding
You can also forward the emails in your mailboxes to others hosted on and outside Cloudways.
In the Classic Interface, to set up mail forwarding, navigate to Forwarding Mail. In the New Interface, navigate to Forwarding Mail and click Add Forwarding.
Select the mailbox from the dropdown menu where you wish to set up mail forwarding.
Next, enter the email address where you want to forward the emails. If you wish to save copies of the forwarded email, please check Save Copies of Forwarded Email.
Finally, click Save Changes to confirm.
Tip
To set up another mail forwarding, click Add Email.
Important
You can forward emails to a maximum of 4 email addresses.
Classic Interface
New Interface
Step #4 — Setting up Catch-All Address
Important
The Rackspace Catch-All feature is deprecated as of October 31st, 2022. As a result, new users will not be able to use this feature; however, existing users using the feature will continue to work for the time being. This feature will reach end-of-life by January 1st, 2024.
You can create Catch-All addresses that receive all emails sent to incorrect/non-existent mailboxes on your domain. This feature ensures that the email is still received on your domain even if the sender makes mistakes when typing the email address.
To set up a catch-all address, you can go to the Catch-All tab. In the first dropdown, select the domain and the email address from the second dropdown to set up the catch-all address. Finally, click Save Changes to confirm.
That's it! We hope this article was helpful. If you need any help, then feel free to search your query on Cloudways Support Center or contact us via chat (Need a Hand > Send us a Message). Alternatively, you can also create a support ticket.
FAQs
For $1/month, will I get the same services Rackspace provides with direct accounts?
Yes, you will get all the same features using Rackspace Email Add-on that you will get directly from Rackspace, i.e., 25GB mailbox, Secure IMAP (Outlook & Mobile), domain aliases, Web-based, anywhere access, and much more.
Can I set up a separate Rackspace account for my clients?
Yes, you can set up a separate Rackspace account for your clients. You need to provide us with the domain and email box details.
How can I configure Rackspace email settings (IMAP/SMTP) on my Outlook, iOS, or mobile application?
Please look at this helpful support KB for Rackspace email client configuration.
What is the difference between POP3 and IMAP?
POP3 is used to download mail to a single device. The primary usage of POP3 is to import emails and delete them from the sender's location. On the other hand, IMAP connects multiple devices to forward email.
How to recover a deleted mailbox?
If you want to recover your Rackspace mailbox after deleting it, you can contact us via chat or create a support ticket. This way, we will try to recover your mailbox with all the old emails if possible. It will be created if you try to recreate the same mailbox, but old emails will not be recovered.
Can I use Rackspace for transactional (server's outgoing) emails?
Rackspace is for mailboxes (e.g., [email protected]) sending and receiving emails. In contrast, a transactional email service is used for outgoing emails only, i.e., emails (subscribers, order confirmation, marketing, etc.) sent from applications/websites.
Furthermore, Rackspace is limited for outgoing emails and cannot be used for mass-volume transactional emails. We suggest you use our SMTP (Free) or Elastic Email (Paid) Add-ons as an alternative.
How can I add multiple addresses per domain and forward these emails to different and unique addresses?
You can do that by using the Alias feature. Alias is used to forward all emails from an alternate account to your primary email ID. For example, if you have an email [email protected] and an alias as [email protected], all mail sent to [email protected] would be forwarded to [email protected].
Is there any additional cost for using an alias?
Creating an Alias generates no additional cost.
Can I have more than one Alias for an email account?
Yes, you can set up multiple aliases.
Is there any limit to using an alias?
There is no limit to using an alias with the same domain for your mailbox.
What is email forwarding?
Email forwarding is when mail is forwarded from one account to another.
How do I forward the Rackspace email?
This can be done directly through the Rackspace add-on; please take a look at the KB section.
Alternatively, you can set this up directly from your Rackspace webmail. Go to Settings > Incoming mail > Forwarding.
Is there any additional cost for email forwarding?
There is no additional cost for forwarding emails.
What are catch-all emails?
A Catch-all email is when an email is sent to any mailbox within your domain and forwarded to a single mailbox. For example, if you have a mailbox, [email protected], and use catch-all email, then any email sent to [email protected] would be forwarded to [email protected].
How do I set up my email to catch all mail?
This can be done directly through the Rackspace add-on; please take a look at the KB section.
Can you migrate my email from my old hosting to Rackspace?
Yes, you can get this option when you subscribe by updating this in the notes section.
Is there any cost for email migration?
Yes, we charge $10 for email migrations per mailbox.
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